I haven't done any call centre installs with Asterisk. But how many agents are we talking about? The reason I ask is because if it is on one asterisk box, then it has built in support for queues and agents just call a number in order to log in and out of a queue. Once you need to span multiple asterisk boxes, then you have to worry about virtual queues, etc. Johannes
On Fri, Apr 17, 2009 at 10:05 AM, Scott Ivory <[email protected]> wrote: > > Hi All, > I'm looking to build a simple call centre application. What I'm looking > for is a desktop application that will allow agents to sign in and out > of various queues. Also needed is CTI that will produce a screen pop to a > URL upon answering a call. This URL would be dynamic based on what line the > caller came in on so I would require the ability to insert variables into > the URL. > > Does anyone have any suggestions on where I might start? I've had a brief > look at Vicidial... I believe i'm looking for something that's a little more > streamlined. Also, this is for in inbound only. > > Thanks in advance. > > Cheers, > Scott
