I can assure you that all changes are perform during our maintenance window.
We do not make any changes during the day. Our maintenance window is between 01:00 and 07:00. If we suspect the down time to be more than 15 minutes during the maintenance window, we broadcast an email to our customers to inform them about it. Thanks, Stephan Monette On 2011-12-08, at 1:29 PM, Patrick Song wrote: > not sure if any configuration changes during the day cause those outages > > if this is the case, they should do the change after mid-night to minimize > the service impact > > On Thu, Dec 8, 2011 at 12:38 PM, Henry Coleman > <[email protected]>wrote: > >> IMHO Unlimitel provide a good service but they are not perfect as the >> latest outage shows. >> I just wish we could get 99.98% uptime that is associated with analog >> lines, then I would be able to get a good night's sleep. >> Henry >> >> On Wed, Dec 7, 2011 at 4:19 PM, Bruce N <[email protected]> wrote >> >>> Unlimitel set expectations high so I really don't compare Voip.ms to >>> Unlimitel. There is a price gap between the two providers. Probably >>> Vitelity is a closer match in terms of the cross border competitor. >> Hearing >>> less of the issues is not a solution for users. However, adding a backup >>> server might be :-) >>> >>> Though, I agree on posting regarding issues from providers. Keeps >> everyone >>> in the loop and probably saves time as well since one wouldn't have to go >>> on checking their equipment for such issues. >>> >>> -Bruce >>> >>> On Wed, Dec 7, 2011 at 3:54 PM, Sean Healy <[email protected]> >>> wrote: >>> >>>> VoIP.ms has generally been reliable, but it seems they've been having >>>> some issues with their Canada incoming DIDs this past week - >>>> specifically in Southern Ontario. >>>> >>>> Incoming calls to my Canadian DIDs are not working as I write this. >>>> >>>> Whenever there is a problem with Unlimitel, we all seem to converge >>>> here. And I think it's important to point out that it's not only >>>> Unlimitel that experiences issues. >>>> >>>> (And I suspect if Unlimitel had a similar "issue tracker" on their >>>> portal, we'd hear less about their outages as well.) >>>> >>>> --------------------------------------------------------------------- >>>> To unsubscribe, e-mail: [email protected] >>>> For additional commands, e-mail: [email protected] >>>> >>>> >>> >> >> >> >> -- >> * Henry Coleman* >> [image: Picture] >> > > > > -- > Thank you > > Patrick Song > > CCIE #28023, CCVP > M.Eng in Telecommunications > Cell:1-647-868-2950 --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
