Hi Stephan, Thank you for the email. After primus acquisition ... lots of outages. Customers frustration level increase.
Very hard to explain the situations to customers. Thanks and regards, Lloyd * <http://www.sunteltech.ca/blog/>* On Thu, Dec 8, 2011 at 1:50 PM, Stephan Monette <[email protected]>wrote: > I can assure you that all changes are perform during our maintenance > window. > > We do not make any changes during the day. > > Our maintenance window is between 01:00 and 07:00. If we suspect the down > time to be more than 15 minutes during the maintenance window, we broadcast > an email to our customers to inform them about it. > > Thanks, > > Stephan Monette > > On 2011-12-08, at 1:29 PM, Patrick Song wrote: > > > not sure if any configuration changes during the day cause those outages > > > > if this is the case, they should do the change after mid-night to > minimize > > the service impact > > > > On Thu, Dec 8, 2011 at 12:38 PM, Henry Coleman < > [email protected]>wrote: > > > >> IMHO Unlimitel provide a good service but they are not perfect as the > >> latest outage shows. > >> I just wish we could get 99.98% uptime that is associated with analog > >> lines, then I would be able to get a good night's sleep. > >> Henry > >> > >> On Wed, Dec 7, 2011 at 4:19 PM, Bruce N <[email protected]> wrote > >> > >>> Unlimitel set expectations high so I really don't compare Voip.ms to > >>> Unlimitel. There is a price gap between the two providers. Probably > >>> Vitelity is a closer match in terms of the cross border competitor. > >> Hearing > >>> less of the issues is not a solution for users. However, adding a > backup > >>> server might be :-) > >>> > >>> Though, I agree on posting regarding issues from providers. Keeps > >> everyone > >>> in the loop and probably saves time as well since one wouldn't have to > go > >>> on checking their equipment for such issues. > >>> > >>> -Bruce > >>> > >>> On Wed, Dec 7, 2011 at 3:54 PM, Sean Healy <[email protected]> > >>> wrote: > >>> > >>>> VoIP.ms has generally been reliable, but it seems they've been having > >>>> some issues with their Canada incoming DIDs this past week - > >>>> specifically in Southern Ontario. > >>>> > >>>> Incoming calls to my Canadian DIDs are not working as I write this. > >>>> > >>>> Whenever there is a problem with Unlimitel, we all seem to converge > >>>> here. And I think it's important to point out that it's not only > >>>> Unlimitel that experiences issues. > >>>> > >>>> (And I suspect if Unlimitel had a similar "issue tracker" on their > >>>> portal, we'd hear less about their outages as well.) > >>>> > >>>> --------------------------------------------------------------------- > >>>> To unsubscribe, e-mail: [email protected] > >>>> For additional commands, e-mail: [email protected] > >>>> > >>>> > >>> > >> > >> > >> > >> -- > >> * Henry Coleman* > >> [image: Picture] > >> > > > > > > > > -- > > Thank you > > > > Patrick Song > > > > CCIE #28023, CCVP > > M.Eng in Telecommunications > > Cell:1-647-868-2950 > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [email protected] > For additional commands, e-mail: [email protected] > >
