paulster wrote: > Complain to the BBB. They'll forward your complaint to Logitech within > 2 days, who then have 14 days to respond in writing. > > You're not asking for a repair under warranty, i.e. free of charge, but > it's reasonable to expect a manufacturer to be able to repair a product > that they are still offering for sale in the same market. > > If they think you're not going to go away it's easier usually just to > sort it out.
Thanks to everyone for their thoughtful replies. As I have come to understand it, under California State Law, Logitech is required to provide service (for a fee) for a discontinued product for five years. Now, the Transporter is not discontinued, so Logitech is in clear violation of current statutes. As has been pointed out, all they have to do is replace the motherboard and problem solved. I also think the problem may be resolved without replacing the motherboard. In any event, the unit is clearly repairable. I will call Logitech tomorrow and take this up with them. If they are not willing to repair it, i will be filling a complaint with the BBB tomorrow. If anyone knows who I should contact at Logitech, please let me know. I will also try to contact Sean Adams. Sad state of affairs, given the fact that when I purchased the unit, you could talk to engineering about software or hardware issues and get a prompt and helpful response. Rob Stone ------------------------------------------------------------------------ Rob Stone's Profile: http://forums.slimdevices.com/member.php?userid=13081 View this thread: http://forums.slimdevices.com/showthread.php?t=95537 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
