Rob Stone wrote: > I just spoke with Logitech USA. I asked to speak to the supervisor. > Here is his answer. We no longer support the Transporter after the > warranty expires. I informed him of Logitech's legal responsibility to > provide service/repair for a fee five year after discontinuation of a > product. I pointed out that Logitech still sells the Transporter with a > warranty, so obviously they can repair the unit. I pointed out that if > Logitech posted on their website that they will not service/repair the > Transporter SE after the warranty expires (one year), why would anyone > buy one? His answer? With some pride, he says, just to let you know > what a great company Logitech is, we provide one year of service beyond > the warranty on the SE. (He also said, that they do not have a service > center to repair the Transporter. So, how do you service a Transporter > SE that is still under warranty, I asked? His reply, we have you send > in the unit and we send you a new one!) I said, again, if you posted on > your website that on the 25 month of ownership, Logitech would no longer > stand by the product (Transporter SE), do you honestly think anyone > would buy one? At this point, he didn't have a reply, other than he > wanted to talk about how old my unit is (four years) and that I couldn't > expect any more life in the unit. Then, as if this couldn't get better, > he asks, so would you like suggestions as to who can repair the unit? > Yes, I replied. He then suggests I contact Sears, as they have a > service company that will repair any electronic device. I am not making > this up. So, we shifted to a discussion of the legal responsibility of > Logitech to service/repair the unit. At this point, he said he needed > to talk to their legal department and he would get back to me in three > days. > > There you have it. > > Rob Stone
the Sears thing is probably stupid regarding a TP repair. But as an aside, it is true that I think either UPS or federal express does, for example, all repairs for companies like Dell Computer (may have this a bit wrong, but the concept is that these delivery companies have become full-blown logistics support companies that not only pick up your damaged laptop from your office but actually repair it somewhere and send it back to you without ever going back to the actual company. Not that odd really given that most companies we think of as "manufacturers" don't actually manufacture anything. They simply own the brand and maybe the underlying technology and simply outsource everything else. ------------------------------------------------------------------------ garym's Profile: http://forums.slimdevices.com/member.php?userid=17325 View this thread: http://forums.slimdevices.com/showthread.php?t=95537 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
