Rob Stone wrote: > Thanks to everyone for their thoughtful replies. As I have come to > understand it, under California State Law, Logitech is required to > provide service (for a fee) for a discontinued product for five years. > Now, the Transporter is not discontinued, so Logitech is in clear > violation of current statutes. As has been pointed out, all they have > to do is replace the motherboard and problem solved. I also think the > problem may be resolved without replacing the motherboard. In any > event, the unit is clearly repairable. I will call Logitech tomorrow > and take this up with them. If they are not willing to repair it, i > will be filling a complaint with the BBB tomorrow. If anyone knows who > I should contact at Logitech, please let me know. I will also try to > contact Sean Adams. Sad state of affairs, given the fact that when I > purchased the unit, you could talk to engineering about software or > hardware issues and get a prompt and helpful response. > > Rob Stone
Keep us informed Rob. It is inexcusable to sell a $2K component and not have provisions in place to service said component for a reasonable period of time. ------------------------------------------------------------------------ ghostrider's Profile: http://forums.slimdevices.com/member.php?userid=18959 View this thread: http://forums.slimdevices.com/showthread.php?t=95537 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
