Rob Stone wrote: > I just spoke with Logitech USA. I asked to speak to the supervisor. > Here is his answer. We no longer support the Transporter after the > warranty expires. I informed him of Logitech's legal responsibility to > provide service/repair for a fee five year after discontinuation of a > product. I pointed out that Logitech still sells the Transporter with a > warranty, so obviously they can repair the unit. I pointed out that if > Logitech posted on their website that they will not service/repair the > Transporter SE after the warranty expires why would anyone buy one? His > answer? With some pride, he says, just to let you know what a great > company Logitech is, we provide one year of service beyond the warranty > on the SE. (He also said, that they do not have a service center to > repair the Transporter. So, how do you service a Transporter SE that is > still under warranty, I asked? His reply, we have you send in the unit > and we send you a new one!) I said, again, if you posted on your > website that on the 37 month of ownership, Logitech would no longer > stand by the product (Transporter SE), do you honestly think anyone > would buy one? At this point, he didn't have a reply, other than he > wanted to talk about how old my unit is (four years) and that I couldn't > expect any more life in the unit. Then, as if this couldn't get better, > he asks, so would you like suggestions as to who can repair the unit? > Yes, I replied. He then suggests I contact Sears, as they have a > service company that will repair any electronic device. I am not making > this up. So, we shifted to a discussion of the legal responsibility of > Logitech to service/repair the unit. At this point, he said he needed > to talk to their legal department and he would get back to me in three > days. > > There you have it. > > Rob Stone
Rob, As Logitech is legally required to repair the the unit for five years after the warrenty period and refuses to do, I would contact their legal department and tell them you are filing a complaint with the California Department of Corporations for a violation of business practices. Time to bring some big guns to bear on the problem. ------------------------------------------------------------------------ Stephen Scharf's Profile: http://forums.slimdevices.com/member.php?userid=56518 View this thread: http://forums.slimdevices.com/showthread.php?t=95537 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/audiophiles
