This should be covered under the new ACMA rules: https://www.acma.gov.au/Industry/Telco/Infrastructure/The-NBN-and-industry/new-complaints-handling-rules-1
though I would have thought it should still go to the TIO. Let us know what you find. Narelle On Wed, 26 Dec. 2018, 8:58 pm Alex Moorhouse, <[email protected]> wrote: > Hi guys, anyone have experience in this? > > If so could you describe your customers case and outcome? > > Who is your wholesaler and or account manager? or do you have a direct > relationship with nbn? > > I have a customer seeking compensation for an nbn tech missing an > appointment and thus the customer didn't go to work that day. Yes I know > previously there was no way nbn would pay out for this though I believe > things may have changed. > > Cheers > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
_______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
