Nothing recent, but I lodged a TIO complaint for my missed NBN appointments in early 2015, here's an excerpt from the final email:
Situation: The complaint you have lodged with the TIO was that there were > issues with getting the installation completed with NBNco. > > Discussion: We discussed over the phone in regards to this matter and > investigated the matter in full. > > Resolution: After investigation in regards to this matter, we came to the > following resolution with you: > > a) We have investigated this INCIDENT and determined that NBN failed to > meet 3 appointments. > b) We escalated the issue with NBNco’s Operations Manager. > c) NBNco’s Operations Manager offered to have the 4th appointment > micro-managed. > d) With this being done, NBNco attended and completed the installation. > e) You are now connected on the NBN network. On Wed, Dec 26, 2018 at 7:58 PM Alex Moorhouse <[email protected]> wrote: > Hi guys, anyone have experience in this? > > If so could you describe your customers case and outcome? > > Who is your wholesaler and or account manager? or do you have a direct > relationship with nbn? > > I have a customer seeking compensation for an nbn tech missing an > appointment and thus the customer didn't go to work that day. Yes I know > previously there was no way nbn would pay out for this though I believe > things may have changed. > > Cheers > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
_______________________________________________ AusNOG mailing list [email protected] http://lists.ausnog.net/mailman/listinfo/ausnog
