I read in the media recently that there is a one off compensation fee of $25 per missed visit? It was a month or more ago so Im rather hazy on the details. I could be wrong.
When I was reading it I was wondering how an end customer would respond to an offer of $25 for same, you are probably better off not mentioning the amount if its small; the resulting TIO dispute could cost you ten times as much plus the OPEX/opportunity cost in managing the dispute itself. Great money spinner for the government. The more missed visits the more money piles in! On Thu, 27 Dec 2018 at 15:06, PF <[email protected]> wrote: > Nothing recent, but I lodged a TIO complaint for my missed NBN > appointments in early 2015, here's an excerpt from the final email: > > Situation: The complaint you have lodged with the TIO was that there were >> issues with getting the installation completed with NBNco. >> >> Discussion: We discussed over the phone in regards to this matter and >> investigated the matter in full. >> >> Resolution: After investigation in regards to this matter, we came to the >> following resolution with you: >> >> a) We have investigated this INCIDENT and determined that NBN failed to >> meet 3 appointments. >> b) We escalated the issue with NBNco’s Operations Manager. >> c) NBNco’s Operations Manager offered to have the 4th appointment >> micro-managed. >> d) With this being done, NBNco attended and completed the installation. >> e) You are now connected on the NBN network. > > > > > On Wed, Dec 26, 2018 at 7:58 PM Alex Moorhouse <[email protected]> > wrote: > >> Hi guys, anyone have experience in this? >> >> If so could you describe your customers case and outcome? >> >> Who is your wholesaler and or account manager? or do you have a direct >> relationship with nbn? >> >> I have a customer seeking compensation for an nbn tech missing an >> appointment and thus the customer didn't go to work that day. Yes I know >> previously there was no way nbn would pay out for this though I believe >> things may have changed. >> >> Cheers >> _______________________________________________ >> AusNOG mailing list >> [email protected] >> http://lists.ausnog.net/mailman/listinfo/ausnog >> > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog >
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