Roberta Estes mentioned something along those lines too in the article I
sent the link for (https://goo.gl/H0pq12) <https://goo.gl/H0pq12>

Again though, the tree issue is the user's responsibility. Not FTDNA's.
Here's some stuff that goes on that I'm aware of as an admin.

"Popeye" does NOT want his living people showing up in his tree. Depending
on the setting in his genealogy program and depending on the display
settings chosen at FTDNA, "Popeye" may have inadvertently made everything
private. Do they go back and check? I don't know. Do they email admins for
help? Not often. So that's a user error.

Also, FTDNA has a setting for "Deceased people born 100+ years ago" and
"Deceased people born in the last 100 years." Depending on what is entered
in the genealogy program on the user's end, these get marked private. If
"Popeye" has been doing genealogy a number of years while his parents were
alive, he may not have put their death dates into his program. I can't tell
you how many times people tell me that their parents are deceased and no
death date is recorded. If there's no death date in the genealogy program
then the algorithm cannot assume that the person is dead. That's why people
in the middle of the tree show up as private too. I believe you can mark
your 3Great as deceased and leave the death date blank in your own
genealogy program and that will take care of the "private" problem in the
middle of the tree.

Right now, I'm helping a project member who was informed that his tree is
private. It's not. I've checked with different browsers and FTDNA checked
too. Again, it's something on the user end. Maybe a new computer. Rick
Pimentel had some problems with his Windows 10 and FTDNA and finally got
them to play nicely together in the sandbox, as I say. LOL

So when you find no tree, you can ask when will they be uploading their
Gedcom. And you can also state in the email if they don't know how to make
a Gedcom, they can email one of the project admins for help. If the tree is
completely private, it would probably be best if you email one of the
admins so we can check their settings and explain to them how they work.
This is assuming that they are part of the Azores DNA Project. We can't
help them if they don't belong yet.

We'll keep trying to help the best that we can :)
Cheri Mello
Family Tree DNA Admin (volunteer)

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