Incomplete entries or improper entries (name in zip field) also cause this.

It is a benign error.

On 8/28/09, Moller, Doreen <[email protected]> wrote:
> Ok thanks very much for the good suggestions. I will have the user check
> to see if this is the case!!!!
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Charles A
> Ransom
> Sent: Friday, August 28, 2009 02:21 PM
> To: etc. A list for BES Admin's to discuss issues
> Subject: [Bes-admins] Question re: Address Book Not Synching
>
> Could be a couple of things:
>
> Blank contact entries and distribution lists do not synchronize to the
> BlackBerry smartphone during the Enterprise Activation and can cause the
> same error message to appear.
>
> Also - depending on your mail system:
>
> There are invalid characters (#...@!%-,^") in your BlackBerry smartphone
> Address Book, Notes address book, or your Microsoft Outlook contacts.
>
> You have created a Novell GroupWise contact that contains no first name
> and last name, supplying only the display name.
>
> Any of those will do it also.
>
>>>> "Moller, Doreen" <[email protected]> 8/28/2009 2:14 PM >>>
> I have a user who is performing an enterprise activation and gets the
> following message: "Some database failed to synchronize: Address Book".
> Apparently the contacts are getting synched. I am thinking maybe there
> is a corrupt entry in the address book. Can I get some suggestions on
> how to solve this problem?
>
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