I see a lot of issues on this list from many who support remote users
all over the world, but no one mentions problems getting non-technical,
remote users' phones activated.

After supporting Treo in their late and flaky years, I expected BES to
be a godsend.  Yet, I still have to activate phones for about half the
local people, and am having a hard time activating remote users.  Based
on the inability of local users to follow what seem to me to be simple
instructions, I have to conclude that the problem is not technical; they
are just doing it wrong.

Does anyone have reliably easy to follow instructions for remote users?
How do you make this work?

-- 
Art Alexion                                        
MIS                   
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