Sorry, meant for remote users...
________________________________
From: "Ruiz, Jason T" <[email protected]>
To: [email protected]; "A list for BES Admin's to discuss issues,
etc." <[email protected]>
Sent: Monday, October 5, 2009 4:59:36 PM
Subject: RE: [Bes-admins] Out of curiosity
Not
true, if you have them setup Desktop Manager to connect to BES it'll activate
via the wire. I used to do that a lot when we used Lotus Notes since the
contacts don't sync OTA.
Sincerely,
Jason T.
Ruiz
IT Service Desk Tier II
________________________________
From: [email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Monday, October 05, 2009 4:56
PM
To: A list for BES Admin's to discuss
issues,etc.
Subject: Re: [Bes-admins] Out of
curiosity
What a PITA it is that users can't upgrade their OS w/o having to bother an
admin for a re-activation. Every time a new beta OS comes out for my
wife's Storm I load it on for her, and she has to call her IT department to
have
them setup an OTA activation...
________________________________
From: "Eggan, Mark"
<[email protected]>
To: "A list for BES Admin's to discuss
issues, etc." <[email protected]>
Sent: Monday, October 5, 2009 4:33:54
PM
Subject: Re: [Bes-admins]
Out of curiosity
Was just typing that out. Another thing I
do is (assuming the can place
bread in a toaster and make toast) I have them
call me during MY work
hours and hold their hands. Knowing which device
and OS level is
optimal so you can say the spiel below. Once I hear the
people say that
they can now see ...waiting for services on their BB, I let
them know to
have a nice day and keep their manual handy. Preferably
under their
keyboard where they keep their passwords!
Thanks!
- Mark Eggan
-----Original
Message-----
From: [email protected]
[mailto:[email protected]]
On Behalf Of audit
Sent: Monday, October 05, 2009 1:31 PM
To: A list for
BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Out of
curiosity
I send them a simple email with these instructions.
1.
goto Options
2. Advanced Options
3. Enterprise Activation
4. Type in
your email address
5. Type in the following password. Then it's normally 4
numbers.
Then I sit back and watch the BES. Maybe less then 2% of my
remote users
ever have any problems and if they do, it's normally not
their fault and
it's a Anti-Spam rule that's blocking the .dat email and
throwing it in
their junk email.
audit
Art Alexion
wrote:
> I see a lot of issues on this list from many who support remote
users
> all over the world, but no one mentions problems
getting
non-technical,
> remote users' phones
activated.
>
> After supporting Treo in their late and flaky years,
I expected BES to
> be a godsend. Yet, I still have to activate
phones for about half the
> local people, and am having a hard time
activating remote users.
Based
> on the inability of local users to
follow what seem to me to be simple
> instructions, I have to conclude
that the problem is not technical;
they
> are just doing it
wrong.
>
> Does anyone have reliably easy to follow instructions for
remote
users?
> How do you make this work?
>
>
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