I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers.
Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email.
audit Art Alexion wrote:
I see a lot of issues on this list from many who support remote users all over the world, but no one mentions problems getting non-technical, remote users' phones activated. After supporting Treo in their late and flaky years, I expected BES to be a godsend. Yet, I still have to activate phones for about half the local people, and am having a hard time activating remote users. Based on the inability of local users to follow what seem to me to be simple instructions, I have to conclude that the problem is not technical; they are just doing it wrong. Does anyone have reliably easy to follow instructions for remote users? How do you make this work?
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