Yes, also i think she uses the "I just got back from Verizon, they just swapped
out my BlackBerry for a new one" line... Her company has some off shore tech
support call in number where they do activations... best not confuse anyone
unnecessarily. ;)
________________________________
From: "Eggan, Mark" <[email protected]>
To: "A list for BES Admin's to discuss issues, etc."
<[email protected]>
Sent: Monday, October 5, 2009 5:04:00 PM
Subject: Re: [Bes-admins] Out of curiosity
El oh el.
I’ve noticed that some of the
devices I update immediately reactivate themselves. No clue how this
happened. Once device was back on the carriers’ network, I have the user
go to EA and they say it is activating now. Weird…
Thanks!
- Mark Eggan
________________________________
From:[email protected]
[mailto:[email protected]] On Behalf Of Rich Fleming
Sent: Monday, October 05, 2009
2:01 PM
To: A list for BES Admin's to
discuss issues, etc.
Subject: Re: [Bes-admins] Out of
curiosity
Good thing your wife
doesn’t work for my company. She’d have been fired after the
first non-approved update. ;)
From:[email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Monday, October 05, 2009
4:56 PM
To: A list for BES Admin's to
discuss issues, etc.
Subject: Re: [Bes-admins] Out of
curiosity
What a PITA it is that users can't
upgrade their OS w/o having to bother an admin for a re-activation. Every
time a new beta OS comes out for my wife's Storm I load it on for her, and she
has to call her IT department to have them setup an OTA activation...
________________________________
From:"Eggan, Mark" <[email protected]>
To: "A list for BES Admin's
to discuss issues, etc." <[email protected]>
Sent: Monday, October 5, 2009
4:33:54 PM
Subject: Re: [Bes-admins] Out of
curiosity
Was just typing that out. Another thing I do is (assuming the can place
bread in a toaster and make toast) I have them call me during MY work
hours and hold their hands. Knowing which device and OS level is
optimal so you can say the spiel below. Once I hear the people say that
they can now see ...waiting for services on their BB, I let them know to
have a nice day and keep their manual handy. Preferably under their
keyboard where they keep their passwords!
Thanks!
- Mark Eggan
-----Original Message-----
From: [email protected]
[mailto:[email protected]]
On Behalf Of audit
Sent: Monday, October 05, 2009 1:31 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] Out of curiosity
I send them a simple email with these instructions.
1. goto Options
2. Advanced Options
3. Enterprise
Activation
4. Type in your email address
5. Type in the following password. Then it's normally 4 numbers.
Then I sit back and watch the BES. Maybe less then 2% of my remote users
ever have any problems and if they do, it's normally not their fault and
it's a Anti-Spam rule that's blocking the .dat email and throwing it in
their junk email.
audit
Art Alexion wrote:
> I see a lot of issues on this list from many who support remote users
> all over the world, but no one mentions problems getting
non-technical,
> remote users' phones activated.
>
> After supporting Treo in their late and flaky years, I expected BES to
> be a godsend. Yet, I still have to activate phones for about half
the
> local people, and am having a hard time activating remote users.
Based
> on the inability of local users to follow what seem to me to be simple
> instructions, I have to conclude that the problem is not technical;
they
> are just doing it wrong.
>
> Does anyone have reliably easy to follow instructions for remote
users?
> How do you make this work?
>
>
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