I absolutely can confirm that you have a BES data plan if you're able to get to "Waiting for services...". Another telltale sign is the presence of GPRS, EDGE, or 3G in upper case on the phone. Lower case means you're not connected to the Blackberry network.
The last time I had this problem I tore my hair out getting activation to work, but I ended up just deleting the user from BES and adding them again and it worked perfectly after that. Have you turned it off and on again?* The BES, I mean :) Cheers Richard *Reference from "The IT Crowd" - UK IT based comedy show. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Evenden Sent: 27 July 2010 15:12 To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Activation issue on BESX 5 Hi all, I am stuck here with an activation of a new phone on a BESX server. The phone says waiting for services and the PIN shows up in the BES admin console, but not the device model or last contact date. The IT policy has not yet applied to the phone, and all the services are running normally on the server. We have other users activated on the server and the carrier keeps insisting that the BES data plan is associated with the account. I have tried resetting activation password, then just deleted and recreated the account. MAGT seems to indicate communication with the phone, but it is just sitting on the waiting for services screen. 5.0.1.5 on server. Does anyone have any suggestions as to what else I can try? Thanks! -- Jonathan Evenden Director of IT Consulting MCP - Microsoft Certified Professional TNTMAX, LLC. Technology Solutions by Design 010101000100111001010100011011010110000101111000 (201) 891-8686 Main (201) 891-4672 Fax [email protected] 253 Madison Ave, Wyckoff, NJ 07481 http://www.tntmax.com __________________________________________________________________ NOTICE OF CONFIDENTIALITY The information contained in this transmission is confidential and may be privileged and/or contain confidential information that is legally protected by state and federal law. This information is intended only for the use of the individual or organization to whom it is addressed. If it is not meant for you please notify the sender immediately by telephone so arrangements may be made to return the documents or destroy them. Use, disclosure, distribution or copying of documents transmitted to you in error is strictly prohibited. Thank you. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, July 26, 2010 7:30 PM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] forgot the name of the desktop utility toremoveITPolicy Master Control Program? Sent via BlackBerry by AT&T -----Original Message----- From: Jonathan Barker <[email protected]> Sender: [email protected] Date: Mon, 26 Jul 2010 16:24:42 To: A list for BES Admin's to discuss issues, etc.<[email protected]> Reply-To: "A list for BES Admin's to discuss issues, etc." <[email protected]> Subject: [Bes-admins] forgot the name of the desktop utility to remove ITPolicy _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
