For those keeping track, this particular issue prevented activation of
all users on the system, existing unactivated and new users.
Deleting/recreating did not help, no errors in event logs or anything
particularly useful in the BES server logs. Same for restarting BES
services on server. The users on the server saw no problems with any
service at all the entire time, ie, everything else was working fine.
Miraculously, a full server reboot and (probably more importantly) a
RAM increase resulted in multiple successful activations! The server
was almost out of RAM, but I have never seen that affect an activation
before.
Anyone else seen that as a solution before? Thanks!
Quoting Jonathan Evenden <[email protected]>:
It did not actually work in this case.
--
Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
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-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of
[email protected]
Sent: Tuesday, July 27, 2010 11:04 AM
To: [email protected]
Subject: Re: [Bes-admins] Activation issue on BESX 5
Hi Jonathan,
Did you try restarting BlackBerry Synchronization Service and
BlackBerry Policy Service?
Usually, those services get stuck from time to time.
After restarting the above mentioned services, reset the activation process.
---
Hany Khamees
http://www.besadmin.info
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Jonathan Evenden
Director of IT Consulting
MCP - Microsoft Certified Professional
TNTMAX, LLC.
Technology Solutions by Design
010101000100111001010100011011010110000101111000
(800) 774-4359 Toll Free
(201) 891-8686 Main
(201) 891-4672 Fax
[email protected]
253 Madison Ave, Wyckoff, NJ 07481
http://www.tntmax.com
__________________________________________________________________
NOTICE OF CONFIDENTIALITY
The information contained in this transmission is confidential and may be
privileged and/or contain confidential information that is legally
protected by
state and federal law. This information is intended only for the use of the
individual or organization to whom it is addressed. If it is not meant for you
please notify the sender immediately by telephone so arrangements may
be made to
return the documents or destroy them. Use, disclosure, distribution or copying
of documents transmitted to you in error is strictly prohibited. Thank you.
_______________________________________________
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