I would try what decker suggested. As I was re reading your original error it sounds like there might be a conflict of information that is stored on the blackberry and outlook or whatever program you sync with the blackberry.
Sent from my iPhone On Sep 27, 2010, at 10:39 AM, "Moller, Doreen" <[email protected]> wrote: > Ok thanks, I understand now. However, the user tells me they get this error > without doing anything, that it pops up every time they try to unlock the > device? Could that be possible? > > thanks > Doreen Moller > Global Mobility Services > 908-473-3627 > mobility.merck.com > > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of John > Sent: Monday, September 27, 2010 10:34 AM > To: A list for BES Admin's to discuss issues,etc. > Subject: Re: [Bes-admins] Question About Java Error > > Because content protection is enabled the user won't be able to modify > contact information on the blackberry directly. Therefore they will have to > modify the contact from within outlook or whatever program is set up to > synchronize with the blackberry > > Sent from my iPhone > > On Sep 27, 2010, at 10:14 AM, "Moller, Doreen" <[email protected]> > wrote: > >> Sorry, but I do not know what you mean? >> >> Doreen Moller >> Global Mobility Services >> 908-473-3627 >> mobility.merck.com >> >> >> >> >> From: [email protected] >> [mailto:[email protected]] On Behalf Of John >> Sent: Monday, September 27, 2010 10:09 AM >> To: A list for BES Admin's to discuss issues,etc. >> Subject: Re: [Bes-admins] Question About Java Error >> >> Delete from the source. Ie outlook etc >> >> Sent from my iPhone >> >> On Sep 27, 2010, at 10:03 AM, "Moller, Doreen" <[email protected]> >> wrote: >> >>> Hi Everyone, >>> >>> I have a user that recently was given a nee IT policy where they now have >>> to lock their device and the device also has content protection enabled. >>> Now the user is complaining of the following error: >>> >>> Uncaught exception: Attempt to delete a field that doesn't belong to the >>> manager. >>> >>> Can someone tell me the best course of action for the user? >>> >>> Thanks >>> >>> Doreen Moller >>> Global Mobility Services >>> 908-473-3627 >>> mobility.merck.com >>> >>> >>> >>> Notice: This e-mail message, together with any attachments, contains >>> information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, >>> New Jersey, USA 08889), and/or its affiliates Direct contact information >>> for affiliates is available at >>> http://www.merck.com/contact/contacts.html) that may be confidential, >>> proprietary copyrighted and/or legally privileged. It is intended solely >>> for the use of the individual or entity named on this message. 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