I don't have any suggestions but seeing that we are about to migrate from BES 4.1 to BES 5 and also have an OCS 2007 system, I'd like to hear about the "dodgy MS patch" you mention and any other gotchas we need to be aware of that you could share.
________________________________ Ron Mendoza Franchise Tax Board [email protected] <mailto:[email protected]> From: [email protected] [mailto:[email protected]] On Behalf Of Hussein, Engin Sent: Thursday, December 16, 2010 8:07 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] BlackBerry Enterprise Messenger not delivering tohandsets. Hello All, First time posting onto the mailing list and a new BES Admin, so be gentle with me! We recently migrated from BES 4.1.6 to BES 5.0.2. As part of the migration we also wanted to offer IM capability to our users so the Enterprise Messaging app was published. The Server connectivity was configured and the dodgy MS patch that stops MAPI working properly in this configuration was uninstalled and hidden. Version 2.1 of the Enterprise Messaging application is pushed to old 8800 handsets, whilst later handsets which have compatible OS versions have version 2.5 of the Enterprise Messaging application assigned. Testing of the Enterprise Messaging app was successful after User accounts in OCS had remote access enabled. We have encountered a problem however in that the EM application is not installing to all handsets. I have checked the scheduled jobs and the schedule is near as dammit empty. I have checked the OS version on the handsets for compatibility and for the latter type of handset the version is 4.5, whilst the EM version assigned is 2.5, so they are compatible. The users have BB connectivity and are receiving mail. I have removed the application from some of the assigned users and (later) reassigned it. I have changed the IT Policy on a test handset to Default, blown away the handset and reactivated it. I have factory wiped the handset using jl_cmder and reactivated but still do not see the EM application, I have then gotten frustrated and have shaken the handset and shaken it and shaken it, then nearly thrown it out of the window..........Do you know what, even shaking it doesn't make the bloody thing work! :-o Oh, and I have cheeked that the application has not installed hidden. It still doesn't install. Even Google does not offer an answer. So, any ideas as to why the app is not getting out? Any help, advice or guidance gratefully accepted. Engin M Hussein Network Support Food Standards Agency [email protected] Food Standards Agency (FSA) For the latest food news and information visit www.food.gov.uk This email and any attachments are intended for the named recipient only. Unauthorised use, disclosure, storage or copying is not permitted. If you have received this email in error, please destroy all copies and inform the sender immediately by return email. The original of this email was scanned for viruses by the Government Secure Intranet (GSI) virus scanning service supplied exclusively by Cable & Wireless Worldwide in partnership with MessageLabs and on leaving the GSI this email was certified virus-free. However you should always use your own virus-scanning software to ensure mail and attachments are safe to open. Communications on the FSA's computer systems may be monitored and/or recorded to secure effective operation of the system and for other lawful purposes. ______________________________________________________________________ CONFIDENTIALITY NOTICE: This email from the State of California is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review or use, including disclosure or distribution, is prohibited. If you are not the intended recipient, please contact the sender and destroy all copies of this email.
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