Check out 
http://blog.port3101.org/hdawg/46-bes-logs-whats-them-part-11-20-polc-log-software-configuration.html

Or zip up your POLC log and email it to me with what user / PIN is having a 
problem getting the app.

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Hussein, Engin
Sent: Thursday, December 16, 2010 11:51 AM
To: [email protected]; A list for BES Admin's to discuss issues, etc.
Cc: [email protected]
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger notdelivering to 
handsets.

Thank you Stefan.

I have asked the SQL DBA to give me a call when he is available.

Engin

Engin M Hussein
Network Support
Food Standards Agency
Aviation House
125 Kingsway
London
WC2B 6NH
020 7276 8960
[email protected] 


-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Stefan Auerbach
Sent: 16 December 2010 16:43
To: A list for BES Admin's to discuss issues, etc.
Cc: [email protected]
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger notdelivering to 
handsets.

Check the your SQL tables for incompatible version types. Old versions of the 
app could be preventing the newer version from being
installed if it is in the user sql entry in the sync device mgmt table I 
believe.
Thanks, Stefan

-----Original Message-----
From: "Hussein, Engin" <[email protected]>
Sender: [email protected]
Date: Thu, 16 Dec 2010 16:31:40 
To: A list for BES Admin's to discuss issues,   etc.<[email protected]>
Reply-To: "A list for BES Admin's to discuss issues,
        etc." <[email protected]>
Cc: [email protected]<[email protected]>
Subject: Re: [Bes-admins] BlackBerry Enterprise Messenger not
        delivering      to      handsets.

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