It would be a bit tedious, but possible – you can use Swiss Army Knife to take 
screenshots of the different screens for common tasks on each type of phone. We 
did that here for some of our support documentation for end users. 

 

--

Jonathan Evenden

Director of IT Consulting

MCP - Microsoft Certified Professional TNTMAX, LLC.

Technology Solutions by Design

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NOTICE OF CONFIDENTIALITY

 

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From: [email protected] 
[mailto:[email protected]] On Behalf Of Don Andrews
Sent: Thursday, February 03, 2011 4:38 PM
To: A list for BES Admin's to discuss issues,etc.
Subject: Re: [Bes-admins] finding things on various os

 

LOL - oh good - can simulate a 12 minute reboot of "my" storm2.  (sigh)

 

________________________________

From: Peterson David <[email protected]>
To: "A list for BES Admin's to discuss issues, etc." 
<[email protected]>
Sent: Thu, February 3, 2011 1:04:35 PM
Subject: Re: [Bes-admins] finding things on various os

The simulators are one way of doing it

 

https://www.blackberry.com/Downloads/entry.do?code=060AD92489947D410D897474079C1477

 

Keep in mind though, it simulates pretty much everything, so you have to wait 
for it to boot as well.

 

From: [email protected] 
[mailto:[email protected]] On Behalf Of Bradley, Carla
Sent: Thursday, February 03, 2011 3:58 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] finding things on various os

 

As one of only two admins supporting over 700 BlackBerrys one of the most 
frustrating things is trying to tell the client where to find an option on 
their device/os. I had most of them memorized but with OS 6  I still get lost 
trying to find some things. Is there anything out there to assist admins like 
me struggling to walk a client through, for example, regenerating an encryption 
key? Most times I’m helping novice end users through performing these 
functions. 

 

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