1. Did you check BES logs for those users when they were having issues. Especially the MAGT log and DISP. When they cannot receive mails: a. Can they receive mails on their desktop? b. Can they receive other PIM items, like contacts, calendar, tasks?
2. Which email system are you using? Exchange? 3. When you delete them are you deleting the BES info from their mailbox as well? 4. Have you tried resending service books? 5. Are they using the same carrier? What is their OS versions? Thanks, Remzi On 2011-03-18, at 10:11 AM, Peter Warth wrote: > Any insight with this would be greatly appreciated. > I have a small BES (v 4.1.6.16) supporting 10 various types of BBs. 3 users > on different BBs/diff BB OS randomly cannot receive emails. One user > experiences this almost every third day, the other about every 3 weeks and > the last about once a month, yet they can send emails fine. > My quick fix is to go in and delete them as a user and then add them back and > have them reactivate. > Any suggestions as to how/where I can look to fix this? Thanks…. > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > Bes-Admins mailing list is sponsored by Dataoutagenews.com. > http://www.dataoutagenews.com
_______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com. http://www.dataoutagenews.com
