1.A - I have, but I'm not sure what I'm looking for. 1.B - yes they can receive emails on desktop. 1.C - not sure about other PIM items being received - they mainly use email, no other PIM funtions. 2 - yes, Exchange 3 - yes, deleting the BES info from mailbox 4 - yes, didn't work to resend service books. Only deleting user and adding them back in seems to fix it. 5 - yes, all using AT&T. Various OS - 6.x, 5.x and 4.x
Thanks. From: [email protected] [mailto:[email protected]] On Behalf Of Remzi Semsettin Turer Sent: Friday, March 18, 2011 10:34 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] BES/Device/can't recv emails 1. Did you check BES logs for those users when they were having issues. Especially the MAGT log and DISP. When they cannot receive mails: a. Can they receive mails on their desktop? b. Can they receive other PIM items, like contacts, calendar, tasks? 2. Which email system are you using? Exchange? 3. When you delete them are you deleting the BES info from their mailbox as well? 4. Have you tried resending service books? 5. Are they using the same carrier? What is their OS versions? Thanks, Remzi On 2011-03-18, at 10:11 AM, Peter Warth wrote: Any insight with this would be greatly appreciated. I have a small BES (v 4.1.6.16) supporting 10 various types of BBs. 3 users on different BBs/diff BB OS randomly cannot receive emails. One user experiences this almost every third day, the other about every 3 weeks and the last about once a month, yet they can send emails fine. My quick fix is to go in and delete them as a user and then add them back and have them reactivate. Any suggestions as to how/where I can look to fix this? Thanks.... _______________________________________________ Bes-Admins mailing list [email protected]<mailto:[email protected]> http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- Bes-Admins mailing list is sponsored by Dataoutagenews.com<http://Dataoutagenews.com>. http://www.dataoutagenews.com
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