are the users screwing around with Themes? They can become corrupt and need to be reset. Also check that the time is set correctly on the device. It could be coming in and be filed away somewhere near the bottom. Send a test email and search for it on the device.
Have you tried sending an email to the user with the " <confirm> " flag in the subject line to see if it reaches the device? On Fri, Mar 18, 2011 at 11:25 AM, Remzi Semsettin Turer <[email protected]>wrote: > Try to isolate the logs for their pin numbers and/or email addresses. > Notepad++ or Ultraedit can filter easily for that purpose. Then look for > anything out of the ordinary, error messages, etc. > > Since re-adding the user fixes the issue, it is not Exchange permissions. > It sounds like one of their settings is getting corrupt. Did you try to > remove the user but leaving the BES info in the mailbox? There used to be an > issue on BES 4.0, but you are on 4.1 (see > http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10400&sliceId=2&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=1195229372&stateId=1%200%20351844960). > If you can isolate the error messages in logs, you can search them on > www.blackberry.com/btsc and it will give you further ideas on what's going > on. > > On 2011-03-18, at 11:11 AM, Peter Warth wrote: > > 1.A – I have, but I’m not sure what I’m looking for. > 1.B – yes they can receive emails on desktop. > 1.C - not sure about other PIM items being received – they mainly use > email, no other PIM funtions. > 2 – yes, Exchange > 3 – yes, deleting the BES info from mailbox > 4 – yes, didn’t work to resend service books. Only deleting user and > adding them back in seems to fix it. > 5 – yes, all using AT&T. Various OS – 6.x, 5.x and 4.x > > Thanks. > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Remzi Semsettin Turer > *Sent:* Friday, March 18, 2011 10:34 AM > *To:* A list for BES Admin's to discuss issues, etc. > *Subject:* Re: [Bes-admins] BES/Device/can't recv emails > > 1. Did you check BES logs for those users when they were having issues. > Especially the MAGT log and DISP. When they cannot receive mails: > a. Can they receive mails on their desktop? > b. Can they receive other PIM items, like contacts, calendar, tasks? > > 2. Which email system are you using? Exchange? > > 3. When you delete them are you deleting the BES info from their mailbox > as well? > > 4. Have you tried resending service books? > > 5. Are they using the same carrier? What is their OS versions? > > Thanks, > > > Remzi > > > On 2011-03-18, at 10:11 AM, Peter Warth wrote: > > > Any insight with this would be greatly appreciated. > I have a small BES (v 4.1.6.16) supporting 10 various types of BBs. 3 > users on different BBs/diff BB OS randomly cannot receive emails. One user > experiences this almost every third day, the other about every 3 weeks and > the last about once a month, yet they can send emails fine. > My quick fix is to go in and delete them as a user and then add them back > and have them reactivate. > Any suggestions as to how/where I can look to fix this? Thanks…. > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > Bes-Admins mailing list is sponsored by > Dataoutagenews.com<http://dataoutagenews.com/> > . http://www.dataoutagenews.com > > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > Bes-Admins mailing list is sponsored by > Dataoutagenews.com<http://dataoutagenews.com/> > . http://www.dataoutagenews.com > > > > _______________________________________________ > Bes-Admins mailing list > [email protected] > http://www.dataoutages.com/mailman/listinfo/bes-admins > http://www.dataoutages.com > http://www.dataoutagenews.com > RSS Feed: http://feeds.feedburner.com/Bes-admins > --------------------------------- > Bes-Admins mailing list is sponsored by Dataoutagenews.com. > http://www.dataoutagenews.com >
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