Search for and download CrackUtil. This would be by far the easiest way to 
remove old policy.

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Richard Lawley
Sent: Wednesday, March 23, 2011 2:38 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: Re: [Bes-admins] Moving from BES Professional to BAS Express

Does someone know how to do that? I have one of the phones right here in front 
of me.

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236

Please visit us at our website: www.johansontrans.com to learn more about our 
company and solutions we provide


-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Kalnitsky, Yury
Sent: Wednesday, March 23, 2011 11:37 AM
To: 'A list for BES Admin's to discuss issues, etc.'
Subject: Re: [Bes-admins] Moving from BES Professional to BAS Express

I believe you would need to remove old IT Policy.

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Richard Lawley
Sent: Wednesday, March 23, 2011 2:22 PM
To: A list for BES Admin's to discuss issues, etc.
Subject: [Bes-admins] Moving from BES Professional to BAS Express

We moved from BES Pro 4.1 to BAS Express and I cannot activate the users on the 
BAS. The process that I've done so far:

Delete user from BES
Wait for about 10 minutes
Create user on BAS
Enterprise activate on the phone
Hangs at Waiting for Services

RIM's solution was to wipe the phones and re-activate the user. This is fine 
for local users, but I have a lot of remote users that cannot do that on their 
own.

Does anyone know of a file or files that I can delete on the handheld that will 
allow me to activate a user on the BAS and forget that it was on the BES?

Richard Lawley
Information Technology Department
Johanson Transportation Service
Direct 559-458-2245
Office 800-742-2053
Cell 559-907-6610
Fax 559-458-2236

Please visit us at our website: www.johansontrans.com to learn more about our 
company and solutions we provide


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