Check out the Additional Information at the bottom of this page: http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB27269
From: [email protected] [mailto:[email protected]] On Behalf Of David Burns Sent: Wednesday, June 22, 2011 2:32 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Local outage - help appreciated I hope you're right...they (a BB level 1) informed me that as of Saturday it was going bye-bye and BES on the old address would not be able to send or receive mail (clients). I asked to speak to a supervisor to confirm just be sure. David Burns Systems Administrator Helpdesk Phone: 650-383-6610 From: [email protected] [mailto:[email protected]] On Behalf Of Peterson David Sent: Wednesday, June 22, 2011 10:49 AM To: A list for BES Admin's to discuss issues,etc. Subject: Re: [Bes-admins] Local outage - help appreciated I believe the article I saw said that the old address wasn't actually going away, they just wouldn't be adding any new IPs to it. So while it is probably best to make the change, things won't just stop working. From: [email protected] [mailto:[email protected]] On Behalf Of David Burns Sent: Wednesday, June 22, 2011 1:46 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Local outage - help appreciated Guys, Be sure you have the new SRP address of us.srp.blackberry.com for US. Plus verify the IP addresses (which may have changed depending on your installation) listed on the KB or if you have a firewall that can accept hostnames. http://www.blackberry.com/btsc/KB03735 I switched my over yesterday, hope things don't break come saturday Hope this helps David Burns Systems Administrator Helpdesk Phone: 650-383-6610 From: [email protected] [mailto:[email protected]] On Behalf Of Wes Harper Sent: Wednesday, June 22, 2011 5:50 AM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Local outage - help appreciated Looking into this now. When I go to the Blackberry Server Configuration Panel and test the SRP connections, everything passes ... but is that just checking outbound connections? Is there a specific log file I can check on the BES (or BAS) that might help me to isolate the problem? [cid:[email protected]] Wes Harper Network Administrator Network Services Dept. Pioneer Telephone Cooperative, Inc. [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Peterson David Sent: Tuesday, June 21, 2011 3:42 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Local outage - help appreciated In responding to the other issue, I think this page doesn't include the two new ones. * IP Address Range = 68.171.224.0/19 Netmask = 255.255.224.0 * IP Address Range = 216.9.240.0/20 Netmask = 255.255.240.0 From: [email protected] [mailto:[email protected]] On Behalf Of Peterson David Sent: Tuesday, June 21, 2011 4:28 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Local outage - help appreciated Port 3101 should be open outbound initiated, bidirectional to these IPs http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03735 From: [email protected] [mailto:[email protected]] On Behalf Of Wes Harper Sent: Tuesday, June 21, 2011 4:22 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Local outage - help appreciated I think I have port 3101 open. From: [email protected] [mailto:[email protected]] On Behalf Of Paul Mountcastle Sent: Tuesday, June 21, 2011 3:13 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Local outage - help appreciated What protocols/ports have you opened to allow traffic to/from the BES and BAS? Paul Mountcastle | IT Administrator Radio Design Labs | 659 6th Street, Prescott, AZ 86301 | United States of America t (928) 778-9678 X103 | f (928) 778-3506 www.rdlnet.com<http://www.rdlnet.com> This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Thank you. The sender's email address is for the sole use of transmitting this message. The use or disclosure of this address for the distribution of promotional materials or any other material not directly related to this message is strictly prohibited. Message ID: D7a1L8wOu8pLUsL2s From: [email protected] [mailto:[email protected]] On Behalf Of Wes Harper Sent: Tuesday, June 21, 2011 1:05 PM To: '[email protected]' Subject: [Bes-admins] Local outage - help appreciated We migrated to a new firewall yesterday evening around 10:00pm, and we are just now getting everything squared away. About the only piece left to fix is BES connectivity. It's been a marathon, so I could use some help to make sure I'm thinking straight. I've rebooted our BES and BAS (we're running BES version 5.0.2 MR2). If I go into the Blackberry Server Configuration, I have a good connection to our SQL server and the Test Network Connection button on the Blackberry Router tab shows the connection to be successful. If I go into the BAS and try to send an email to a phone, it fails, but I can send a text message it works. Since the BES, BAS and all Exchange servers are on the same network, I'm not sure what "broke". But at the moment, where to look next escapes me. [cid:[email protected]] Wes Harper Network Administrator Network Services Dept. Pioneer Telephone Cooperative, Inc. [email protected]<mailto:[email protected]> *************************** This email message and any files transmitted with it are intended solely for the use of the individual or entity for whom it is addressed. It may contain confidential and privileged information. If you are not the intended recipient, please contact the sender and destroy all paper and electronic copies of this message and its contents. Any unauthorized review, use, disclosure or distribution of this email or any file attachments is strictly prohibited. NOTICE: This electronic mail transmission from the law firm of Dinsmore & Shohl may constitute an attorney-client communication that is privileged at law. It is not intended for transmission to, or receipt by, any unauthorized persons. If you have received this electronic mail transmission in error, please delete it from your system without copying it, and notify the sender by reply e-mail, so that our address record can be corrected.
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