Henry Baragar <mailto:[EMAIL PROTECTED]> wrote on 07 November 2003 16:47:
> Andy, > > I strongly believe that our problem solving process (for binc) should > always start with the log files. Frequently, we can only make wild > speculations and need the information in the log files to improve our > speculations. > > Consequently, I have three requests: > > 1. Can we establish a protocol that there is no log information that > we > always reply to requests for help with a "What do the logs say?"? > > 2. Can we add the > "http://lifewithbincimap.org/index.php/Main/HelpItDoesntWork"; link to > a. the installation instructions > b. several places in the FAQ, including as a separate topic > c. the binc home page (http://www.bincimap.org/), maybe next to the > FAQ (same line) and in the "Discussions" section > These are the places that came to mind immediately: it probably > should be > posted other places. > > 3. Can solicit for a few volunteers to update "Help, It Doesn't Work" > whenever a encounter and solve a new type of problem? I think that > if we > have 2-4 people that are thinking about updating the problem > resolution > procedures that we quickly cover 99% of the problems that people > encounter > when using binc. I (of course) would be one of the volunteers. > > BTW, I am thinking about copying/transforming some of the FAQ (e.g the > "Server broke..." question) into the "Help, It Doesn't Work" pages. > However, I do not like the idea of maintaining two different versions > of > the same information because then both versions have to be updated > when > something changes. What are your thoughts on this and how would you > like > to proceed. This all makes sense, but I'd like to remind folks of the first goal listed at http://www.bincimap.org/bincimap-goals.html <quote> Helpful, hospitable community Although it is expected that users of Binc IMAP do their homework before posting, the server author and community of the Binc IMAP mailing list will be friendly and will approach everyone with respect. The same is expected from those who post to the list. There will be no RTFM on the project's mailing list. Flaming and personal insults on the project's mailing list will result in banning of the originator. If you as a poster feel offended, or if you feel that somebody's post does not make any sense, make sure to read this before replying. The community is encouraged to pay back to the project's contributors by sharing their own contributions to Binc IMAP through the GPL license. </quote> This is one of the main reasons I switched to binc over courier and I wouldn't like to see the binc list turn into the qmail list, entertaining though that can be sometimes :o) R.
