Thank you so much. I will save this post. Ken will love to read it as
well. By the way, where did you find the number. I looked all over and
couldn't find it.
----- Original Message -----
From: "Mike & Barbara" <mb69ma...@charter.net>
To: <blind-computing@jaws-users.com>
Sent: Saturday, January 02, 2010 4:01 PM
Subject: Re: [Blind-Computing] More Magic Jack information:
Hi Angel,
Here is the phone number for the Magic Jack billing department in Houston
Texas.
Billing 281-404-1551
This number is strictly for billing questions! I am not sure of their
hours
but, I know for sure that they are open Monday thru Friday and possibly on
Saturdays. Hope this helps. Take care.
Mike
----- Original Message -----
From: angel...@sbcglobal.net
To: blind-computing@jaws-users.com
Sent: Friday, January 01, 2010 10:42 PM
Subject: [Blind-Computing] More Magic Jack information:
I wrote ken a private message. But, I am writing this to the list because
I
didn't want the list to think I was trying to mislead anyone concerning
the
product or the service. I wasn't aware of this Gold/platinum plan. As
far
as I was aware there were only two plans available. The basic garden
variety 20 dollar annual plan, and what I gather now to be the Platinum
plan
which offers 5 years of service for 59 dollars. Unfortunately, I assume I
will have to pay 69 dollars when 2013 roles around. But, that too might
change. anyway, I assume the two together, the device and the five year
plan would cost 100 dollars. I assume this was what Ken was charged. I
looked on the knowledge base and discovered though his credit card was
charged immediately for this plan, it would be refunded should he return
the
product. If this isn't done he can always file a disputed charge with his
credit card company. Meanwhile he can try the product, and if he doesn't
like it and it is returned, or if he doesn't use the entire 5 years of he
has paid for there is a way those years can be refunded. I didn't read
that
particular article however. I tried to contact customer service to no
avail. But, even they have to get some shut-eye sometimes I suppose.
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