Do a ctrl+y, Now what do you see at the bottom, Do you see something like, An account name? If so, right arrow to open it.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Denny Huff Sent: Thursday, June 21, 2012 6:12 AM To: [email protected] Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007 Thanks David, but I did look for 2 in boxes and only found one. I also looked in the search folder for the unread messages folder and it was empty with the exception of her RSS feed mail from MSN News. Apparently those are being filtered to it's own folder automatically. -----Original Message----- From: David Sent: Thursday, June 21, 2012 5:07 AM To: [email protected] Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007 Hello; Sounds like the messages are being filtered into the old pst/account. Most likely there are 2 inboxes. The new one being at the top, And the old one, down at the bottom. So, if you did a ctrl+y=go to folder, Here you can either letter navigate, Or you can arrow. Either way, you're looking for the original folders. Most likely you will hear, Xxx account closed. Right arrow to open. Now you should see the folders. Let's start there. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Denny Huff Sent: Thursday, June 21, 2012 5:38 AM To: [email protected] Subject: [Blind-Computing] Messages Disapearing In Outlook 2007 All, I have a client that is using Jaws 13, Vista and Outlook 2007. I hear the email sound that a new message has arrived, but it doesn’t show up in her in box or any other folder. I have checked her views and they are OK. She doesn’t have any rules set up. If she receives junk mail, they do show up in her junk email folder. I can move messages from another folder to her in box and they show up there. I have renamed her outlook.pst file and allowed Outlook to create a new one, but still the same problem. She can send out messages without any problem. Any suggestions on what I can try next? Thanks! For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
