Not on the computer right now, but I did do that yesterday. The only item
at the bottom is the search folder. When I expand that I have the normal
items, archives, unread mail and so on.
Although I created a new PST file, when that didn't help, I deleted the new
one and renamed the original PST back to Outlook.pst. So now she only has
the one PST file.
I'll try and run the Scanpst.exe file next, but I've never had much luck
with that before on other computers.
-----Original Message-----
From: David
Sent: Thursday, June 21, 2012 5:20 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Do a ctrl+y,
Now what do you see at the bottom,
Do you see something like,
An account name?
If so, right arrow to open it.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Denny Huff
Sent: Thursday, June 21, 2012 6:12 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Thanks David, but I did look for 2 in boxes and only found one.
I also looked in the search folder for the unread messages folder and it was
empty with the exception of her RSS feed mail from MSN News. Apparently
those are being filtered to it's own folder automatically.
-----Original Message-----
From: David
Sent: Thursday, June 21, 2012 5:07 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Hello;
Sounds like the messages are being filtered into the old pst/account.
Most likely there are 2 inboxes.
The new one being at the top,
And the old one, down at the bottom.
So, if you did a ctrl+y=go to folder,
Here you can either letter navigate,
Or you can arrow.
Either way, you're looking for the original folders.
Most likely you will hear,
Xxx account closed.
Right arrow to open.
Now you should see the folders.
Let's start there.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Denny Huff
Sent: Thursday, June 21, 2012 5:38 AM
To: [email protected]
Subject: [Blind-Computing] Messages Disapearing In Outlook 2007
All,
I have a client that is using Jaws 13, Vista and Outlook 2007. I hear
the email sound that a new message has arrived, but it doesn’t show up in
her in box or any other folder.
I have checked her views and they are OK. She doesn’t have any rules set
up. If she receives junk mail, they do show up in her junk email folder.
I can move messages from another folder to her in box and they show up
there.
I have renamed her outlook.pst file and allowed Outlook to create a new one,
but still the same problem.
She can send out messages without any problem.
Any suggestions on what I can try next?
Thanks!
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