Thanks David, I'll double check it today, but I sure didn't see the other in
box there yesterday.
-----Original Message-----
From: David
Sent: Thursday, June 21, 2012 6:48 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Hello there;
You wrote:
items, archives, unread mail and so on.
Well, I'm not sure what the so on is,
However, there should be an inbox in their,
Did you check to see if there was mail in the,
Unread mail? Perhaps instead of entering you would need to right arrow to
open?
Not saying your wrong,
However, I just went through this with one of my client's using 2010,
Someone tried to help him,
And actually made the problem worse,
The PSTFile really got messed up, he was unable to send/receive,
His contacts were gone, etc.
Anyway, I finally got it all figured out.
Take care.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Denny Huff
Sent: Thursday, June 21, 2012 7:22 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Thanks Trish, but this isn't exactly the problem she is having. But thanks
again for the suggestions.
-----Original Message-----
From: Trish
Sent: Thursday, June 21, 2012 6:11 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
I don't use Outlook 2007, but I did try something the other day with WM and
the junk folder menu, I went to the add safe senders page, then it gave some
message about making sure all your contacts are in the safe senders list or
something like that, so I just tab to the add.. and entered on that. Not one
of the people/groups in my contacts have ever landed in the junk folder.
I also was having an issue where my emails were being grouped as in a
collapsed thread, which I had no idea what was going on or how that
started..
Sometimes if someone replied to some email with same subject line, I had to
right arrow on that unread email to open it. If I just entered on it nothing
happened.
But even checking the box and unchecking the box through tools/options on
that read page concerning collapsed messages it still grouped them all
together.
But under the view menu and I think the sort by.. was something checked said
group messages, so I unchecked that and now all the emails are coming in
single file like they are suppose to, or the way I like it.
If I do a control Y, I have something called imported folders, this was when
OE had control of my folders on the other computer, wonder if this is like
this situation with your client?
----- Original Message -----
From: "Denny Huff" <[email protected]>
To: <[email protected]>
Sent: Thursday, June 21, 2012 5:12 AM
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Thanks David, but I did look for 2 in boxes and only found one.
I also looked in the search folder for the unread messages folder and it was
empty with the exception of her RSS feed mail from MSN News. Apparently
those are being filtered to it's own folder automatically.
-----Original Message-----
From: David
Sent: Thursday, June 21, 2012 5:07 AM
To: [email protected]
Subject: Re: [Blind-Computing] Messages Disappearing In Outlook 2007
Hello;
Sounds like the messages are being filtered into the old pst/account.
Most likely there are 2 inboxes.
The new one being at the top,
And the old one, down at the bottom.
So, if you did a ctrl+y=go to folder,
Here you can either letter navigate,
Or you can arrow.
Either way, you're looking for the original folders.
Most likely you will hear,
Xxx account closed.
Right arrow to open.
Now you should see the folders.
Let's start there.
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Denny Huff
Sent: Thursday, June 21, 2012 5:38 AM
To: [email protected]
Subject: [Blind-Computing] Messages Disapearing In Outlook 2007
All,
I have a client that is using Jaws 13, Vista and Outlook 2007. I hear
the email sound that a new message has arrived, but it doesn’t show up in
her in box or any other folder.
I have checked her views and they are OK. She doesn’t have any rules set
up. If she receives junk mail, they do show up in her junk email folder.
I can move messages from another folder to her in box and they show up
there.
I have renamed her outlook.pst file and allowed Outlook to create a new one,
but still the same problem.
She can send out messages without any problem.
Any suggestions on what I can try next?
Thanks!
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