It's also used extensively in Retail and other verticals to avoid being locked into "Call Park jail".
You'll notice when you call into a store, they park you while they serve another customer, and then magically you get retrieved after a minute or so, often by a different sales clerk. I think we should also suggest a default timer of 60s. > _____________________________________________ > From: Orton, Scott (RICH1:B620) > Sent: Friday, April 24, 2009 07:20 > To: '[email protected]'; '[email protected]' > Cc: Audet, Francois (SC100:3055); Worley, Dale (BL60:9D30) > Subject: Comments on draft-procter-bliss-call-park-extension-04 > (AutoRetrieve proposal) > > Michael, > I am breaking my comments up into several threads so they are > easier to follow. > > I would like to add the ability to specify an auto-retrieve timer > value both in the park request and by policy on the call park server. > This could be accomplished by adding a new autoretrieve tag to the > url. The value of the tag would be 1*digit and contain the time in > seconds until the parked call is sent back to the user that parked the > call. > > This ability is useful in implementations of devices like attendant > consoles where the console parks the call and if no one picks the call > up it is not lost in limbo and comes back to the parking UA after some > defined duration. > > When the timer expired I could see two ways to get the call back to > the parking UA. The first would be to send a refer to the parked call > redirecting them to the URL of the parking party. The second would be > that the callparkserver could use a third party call control type > functionality and extend an invite to the parking user. The later case > is more complicated due to the media negotation issues but I would > allow both. > > Scott > > >
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