Eiji Hamano (bluequartz) wrote: >>> *** Michael Stauber said *** >>> >> But you're of course free to work around the problem. We see you back when >> you >> broke your servers and we'll try real hard not to say: "Told you so!". >> Promised. :o) >> > > However, I have fear of insecurity to some BX vendors of PKG support > organization. > NuOnce had open support forums for each PKGs, but the vendors don't have. > Are you sure about that? http://forum.compassnetworks.com.au/ > Frequently, they don't reply us on their Non-Open Support Ticket pages. > They don't have mailinglist for their PKGs. > And generally, they don't reply to my specific questions by email. > I have looked at my inbox and my support tickets - I have never received a ticket from anyone containing your name, or your domain name as far as I can see.
I cant speak about your support experience with other vendors, but I can comment on my own experience with Solarspeed. Michael has responded appropriately to my requests. (No this is not a paid advertisment). Seriously, I think you fears and insecurities are mis-placed. The specific support structures you are asking for exist, and the problems you have listed do not exist as far as I can tell... Rather than bog down the list with your specific experience, contact me offline, and if there is something I can do to help, let me know. If there is a legitimate problem, we can get it fixed and post the result here once its sorted. Regards, Greg. -- +---------------------------------------------------------------------+ | / \ Greg Kuhnert, [email protected] | | < o > Compass Networks - Pointing you in the right direction | | \ / Come see us for BlueQuartz / BlueOnyx modules & Support. | +---------------------------------------------------------------------+ _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
