Darrell D. Mobley wrote: >> Eiji Hamano (bluequartz) wrote: >> >>> Frequently, they don't reply us on their Non-Open Support Ticket >>> pages. They don't have mailinglist for their PKGs. And generally, >>> they don't reply to my specific questions by email. >>> >> >> Seriously, I think you fears and insecurities are mis-placed. The >> specific support structures you are asking for exist, and the problems >> you have listed do not exist as far as I can tell... Rather than bog >> down the list with your specific experience, contact me offline, and if >> there is something I can do to help, let me know. > > Greg, I appreciate the work you do on your free packages, as I think > DFix in > particular is a really great product. But I can say that I personally > have > been a bit exasperated trying to get you to respond to email about > DFix in > the past, so much so that I have taken to either posting my questions > here > on the email lists or, more recently, on your forum. > Don't get me wrong, I am not offended by the lack of response -- it's > a free > program I am asking questions about, but it is frustrating when you are > trying to fix something and you can't get an answer to a question > unless you > ask it in a public place so it can't go ignored. I probably have five or > six emails I've sent to you go unanswered at all. I have at least 3-4 > emails to Michael that are similarly "lost in space." It just seems > to me > that Brian was more accessible than others have been. > > I agree with what you are all saying, I just have a problem with > swallowing > it hook, line and sinker. I guess if web hosting were more > profitable, it > would be easier to digest spending money for the latest and greatest. It > just hasn't been worth it so far, but then again, I guess I've just been > lucky. > Can I encourage you to use the official support mechanisms offered. I have a ticketing system to help me keep track of issues. I also have a forum available. Sending mail to my private email address only increases the chance of your question getting lost.
With your specific case, I think the response whilst not perfect was adequate. I have sent you details off list. Regards, Greg. -- +---------------------------------------------------------------------+ | / \ Greg Kuhnert, [email protected] | | < o > Compass Networks - Pointing you in the right direction | | \ / Come see us for BlueQuartz / BlueOnyx modules & Support. | +---------------------------------------------------------------------+ _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
