Hi Darrell... Darrell D. Mobley wrote: >> Can I encourage you to use the official support mechanisms offered. I >> have a ticketing system to help me keep track of issues. I also have a >> forum available. Sending mail to my private email address only increases >> the chance of your question getting lost. >> >> With your specific case, I think the response whilst not perfect was >> adequate. I have sent you details off list. >> > Another question: Why is it that anyone offers constructive criticism or > points out an issue with existing services and structures, people get a > negative or defensive attitude? I was merely pointing out my experiences, > not seeking a defensive retort. Take our comments as an opportunity to > improve your positive support experiences. Otherwise, people will just clam > up about it and mumble their experience to others outside of the common > paths of communication. > Can I suggerst that the discussion of "constructive criticism" is more appropriate (initially) in private. If there's no response, then by all means discuss in public.
If you have a problem with say a Sony TV, its probably a good idea to talk to them about the problem before taking out a full page add in a newspaper airing your grievances.... The first time I heard about your issue was is in a public place... Its natural under those circumstances to be defensive... Just my thoughts. Regards, Greg. _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
