Hi, I have very good experience with the quality of work of Greg and his response of the support tickets. He continued Nuonce pkg's and developed new.
Thanks Greg ! Op 29 nov 2009, om 04:58 heeft Greg Kuhnert het volgende geschreven: > Hi Darrell... > > Darrell D. Mobley wrote: >>> Can I encourage you to use the official support mechanisms >>> offered. I >>> have a ticketing system to help me keep track of issues. I also >>> have a >>> forum available. Sending mail to my private email address only >>> increases >>> the chance of your question getting lost. >>> >>> With your specific case, I think the response whilst not perfect was >>> adequate. I have sent you details off list. >>> >> Another question: Why is it that anyone offers constructive >> criticism or >> points out an issue with existing services and structures, people >> get a >> negative or defensive attitude? I was merely pointing out my >> experiences, >> not seeking a defensive retort. Take our comments as an >> opportunity to >> improve your positive support experiences. Otherwise, people will >> just clam >> up about it and mumble their experience to others outside of the >> common >> paths of communication. >> > Can I suggerst that the discussion of "constructive criticism" is more > appropriate (initially) in private. If there's no response, then by > all > means discuss in public. > > If you have a problem with say a Sony TV, its probably a good idea to > talk to them about the problem before taking out a full page add in a > newspaper airing your grievances.... > > The first time I heard about your issue was is in a public place... > Its > natural under those circumstances to be defensive... > > Just my thoughts. > > Regards, > Greg. > _______________________________________________ > Blueonyx mailing list > [email protected] > http://www.blueonyx.it/mailman/listinfo/blueonyx _______________________________________________ Blueonyx mailing list [email protected] http://www.blueonyx.it/mailman/listinfo/blueonyx
