Paul; When you send imfo to Humanware, such as your e-mail, do you use print, braille, or both? I will be getting a transplant. I am going through Roger Bem. Terry Powers
-----Original Message----- From: Paul Henrichsen [mailto:[EMAIL PROTECTED] Sent: Friday, September 09, 2005 1:27 AM To: [email protected] Subject: [Braillenote] humanware and customer care Hi, everyone. While reading through my email this evening, I received a surprise from Humanware. I had to send in my MPower to have the engineers look at the battery problem. I had called today and asked if my unit had been shipped yet and was told it had. But imagine my surprise this evening when I received an email with all of the needed information and links so I could track my package via UPS? I was able to click on a link and find out that my package would be delivered tomorrow. I don't know of many companies that do this, but how nice! If I hadn't called, I would have not known that my package had indeed been shipped. If I lived farther away, I would have been able to track my MPower day by day to see when it would arrive. Who says that Humanware doesn't care about their customers? Also, Karen Lincoln has been absolutely fantastic whenever I call to ask how things are going. I think she knows I am frustrated not to have my MPower, but she is always patient and listens to my complaints<grin>. If you ever send in your unit for repair, make sure humanware has your email address so they can send you the tracking information. Well done Karen Lincoln and well done humanware. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
