Hi All, While opening a file in KeyWord today, the BrailleNote switched off due to lack of power. The battery level had been 1% for about 1 and a half days prior to this, so in preparation for calibration I wanted to let the battery run flat. However the BrailleNote will now only respond to the reset switch, either alone or in conjunction with other keys.
I have contacted my local Humanware office in the UK and spoke to Tom in technical support who said I should send it in, but I wondered if anyone here had any other ideas. So far I have tried: * Soft Reset (Reset only). * Hard Software Reset (Reset with dots 1, 2, 3). * Hard Hardware Reset (Reset with dots 4, 5, 6). * Re-Running of upgrade procedure from Keysoft 6.1 to 6.11 (Reset with dots 4, 5). * continually switching the BrailleNote on/off as if to fuse for half a minute (recommended by local technical support). * Leaving the BrailleNote on charge for two hours, then re-trying procedures above. * Charging with two chargers - one from school and one from home. The response from these has been very small: * The fuse action resulted in no response. * All resets resulted in a beep, but no other response. With a PC card inserted during a Software reset, it will spin up but never spin down. * The upgrade procedures run as expected, including any errors, but on completion resets only beep (see above). * Charging for any length of time, with any charger, does not appear to resolve the problem. BrailleNote Information: * Unit Type: BrailleNote Classic BT * Braille Display Type: 32 KGS Cells * total Flash Disk Size: 16MB * Hardware Revision Number: H1 (on last check) * KeySoft Version: 6.11 * Colonel Version: 5.0 * Windows CE: 4.2 * Serial Number: 18388 * Purchase date: Between august and November 2004 I'd conclude that somewhere in all this the Flash Disk or KeySoft System Disk has become corrupted. I've yet to re-contact the Humanware office but I won't be able to do that until late afternoon tomorrow due to school, so if anyone here has any suggestions I'd really appreciate them! Thanks a lot in advance, Matthew
