Paul, having just seen this twice with a couple of students, I would say it 
will have to go back in.  Does a 123 reset help you out any?

> ----- Original Message -----
>From: "Susan Stageberg" <[EMAIL PROTECTED]
>To: <[email protected]
>Date: Thu, 16 Jun 2005 16:20:02 -0500
>Subject: RE: [Braillenote] Reset Issues

>Paul, doesn't sound very promising.  What happened when you contacted 
>HumanWare?


>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] Behalf Of Paul Shelton
>Sent: Thursday, June 16, 2005 4:19 PM
>To: [email protected]
>Subject: Re: [Braillenote] Reset Issues


>Richard,

>When I do a normal reset I get the initial tone when I push the button but
>then nothing else happens.  The VN does not boot up.  I can get it to boot
>with a 4-5-6 reset but it's not very convenient to have to keep setting the
>time and date.  In addition, I was unable to install my new GPS 3.1
>software.

>Paul

>----- Original Message -----
>From: "Richard Ring" <[EMAIL PROTECTED]
>To: <[email protected]
>Sent: Thursday, June 16, 2005 4:14 PM
>Subject: RE: [Braillenote] Reset Issues


>What happens when you try a normal reset?

>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED] On Behalf Of Paul
>Shelton
>Sent: Thursday, June 16, 2005 4:13 PM
>To: [email protected]
>Subject: [Braillenote] Reset Issues


>I have installed 6.11 on my VN but am no longer able to do a normal
>reset
>just using the reset button.  I have made several calls to support but
>have
>been unable to resolve this issue.  I'm probably going to have to send
>my VN
>in for repair but thought I'd check on the list to see if anyone else
>had
>this problem and if they were able to resolve it without sending their
>unit
>in for repairs.

>Paul


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