Why should the first step be to send the unit back? Couldn't he have gotten a bad copy of the new program? Maybe another copy should be sent out before the unit is rushed back. In addition, if such a disk were sent out, there shouldn't be a charge. After all, if that reset problem is being caused by the new program, then shouldn't this list be swamped with complaints? Just my thoughts.
Brenda Mueller > ----- Original Message ----- >From: "Susan Stageberg" <[EMAIL PROTECTED] >To: <[email protected] >Date: Thu, 16 Jun 2005 16:20:02 -0500 >Subject: RE: [Braillenote] Reset Issues >Paul, doesn't sound very promising. What happened when you contacted HumanWare? >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] Behalf Of Paul Shelton >Sent: Thursday, June 16, 2005 4:19 PM >To: [email protected] >Subject: Re: [Braillenote] Reset Issues >Richard, >When I do a normal reset I get the initial tone when I push the button but >then nothing else happens. The VN does not boot up. I can get it to boot >with a 4-5-6 reset but it's not very convenient to have to keep setting the >time and date. In addition, I was unable to install my new GPS 3.1 >software. >Paul >----- Original Message ----- >From: "Richard Ring" <[EMAIL PROTECTED] >To: <[email protected] >Sent: Thursday, June 16, 2005 4:14 PM >Subject: RE: [Braillenote] Reset Issues >What happens when you try a normal reset? >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Paul >Shelton >Sent: Thursday, June 16, 2005 4:13 PM >To: [email protected] >Subject: [Braillenote] Reset Issues >I have installed 6.11 on my VN but am no longer able to do a normal >reset >just using the reset button. I have made several calls to support but >have >been unable to resolve this issue. I'm probably going to have to send >my VN >in for repair but thought I'd check on the list to see if anyone else >had >this problem and if they were able to resolve it without sending their >unit >in for repairs. >Paul >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
