The reason why they could only take voice mails most the time cause their only tech, Chris could only handle one call out of time. They finally brought some one else on, so we'll see if anything in the U.S tech support will change. Again, you would think since they are a very successful company they would have an actual tech support staff.
Gabe Vega Technical Support Specialist Information Services Unit Arizona Industries for the Blind CellPhone:(602) 488-9862 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Monday, August 22, 2005 8:11 PM To: Pulse Data Subject: [Braillenote] Tech Support Hi. As Rhonda said, it's great when tech support calls people back, and it's happened to me very rarely. When you get them, most of them try to help, but not everyone wants to peruse a list and not everyone is on this list. It would be interesting if Pulse Data would post a company directory on their website and let us know who works in tech support. It's possible tech support is overwhelmed, but that should tell Pulse Data something. Don't ignore people like Keith Bundy or Rhonda Clark who deserve to be paid, because they help on a volunteer basis on this list. Why not have tech support for 12 hours like the competition, or at least have tech support hours a couple evenings a week for a few hours. These products are getting more and more complex and the manual and the list can't always address some issues. I think I've lost some cells and can't wait to get this darn thing back for the transplant. I have a braille display 18 with 6.11. Based on what I've observed, I can't believe this company can't find a few more part-time techies to pick up the slack. I know companies are cutting back, but you get my drift. I believe Matt S. is in charge of tech support. Please say something to the list, Matt, unless I have the wrong person. Thanks. Let some of these excellent people help tech support, not just the list. Nancy ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR CONFIDENTIAL information and is intended only for the use of the specific individual(s) to whom it is addressed. It may contain information that is privileged and confidential under state and federal law. This information may be used or disclosed only in accordance with law, and you may be subject to penalties under law for improper use or further disclosure of the information in this e-mail and its attachments. If you have received this e-mail in error, please immediately notify the person named above by reply e-mail, and then delete the original e-mail. Thank you.
