Hi Rhonda,
I'm sorry you and your friend have to put up with this. I've been lucky
with my BN repairs: I sent my BN in last Monday and should have it back by
tomorrow. It took a bit longer than I would have liked, but I'd rather have
it back to me working than not, so I'm not complaining. Much. Grin. Everyone
has been very nice about my teachers and my calling every few days, checking
up on the BrailleNote; they understand that i'm a student and need it back
ASAP. I can see where you and your friend are coming from, definitely; we
need these devices for school and work, and it's very difficult to function
without them, once we get to depending on them and using them at every call.
I hope things work out, and I'm sure you won't get kicked off list for
expressing your opinion.
Sincerely Yours,
Caitlin
Please visit my home page at www.deraitland.com. You may also be interested
in my LiveJournal at www.caitlin45.com. Check out The Beyond Radio Network
at www.tbrn.net.
Thanks!
----- Original Message -----
From: "Rhonda Clark" <[EMAIL PROTECTED]>
To: "BrailleNote List" <[email protected]>
Sent: Monday, December 05, 2005 12:13 PM
Subject: [Braillenote] Inquiry
Dear List:
First of all, I hope not to be cursed for my questions.
I'd like to know from those of you who have broken equipment if you've
been made to be treated like it's your fault. I have been working with
Diane Kelker, who never has made a complaint. Her pk has been back three
times. This last time, she was charged $800 plus $37.50 for shipping.
She was told it was her fault, that she had jammed the card in. When she
got it back, it still didn't work. The mPower doesn't work, because it
won't recalibrate. Diane needs this equipment for her job. It seems like
no one is listening. For the wireless card, Diane is using the Sanddisk
card, with 128 of memory. From what I understand, these cards should work
find.
I called the Sales department, and was rudely told that Diane would need
to call repair for an RMA number, and send it back in. I am writing for
her, because she cannot do it herself. With all of the strokes Diane has
had, that is a terrible thing.
Just so you know, I have written first outside this list to the people
that need to know. Diane has heard nothing. I just wanted to know of
your experiences.
Also, did you know that SMA's can no long be transferred to other units.
I found this out today. If you have a 4.2 upgrade, you cannot purchase a
5.0. If people have no money to get a 6.11, what do they do?
I'm sorry to take up list time. I just feel very helpless when I'm trying
to help someone, and it seems that no one is listening.
Thanks for listening to me. I'm just feeling a little frustrated. I
realize I may be asked to leave the list, but I'm willing to risk it.
Kind Regards,
Rhonda Clark
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