In my email, I specifically mentioned (In the U.s.) that are actually employed by Humanware. Currently are Chris and a new person who was just hired with in the pass couple of days.
Gabe Vega Technical Support Specialist Information Services Unit Arizona Industries for the Blind CellPhone:(602) 488-9862 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 23, 2005 11:33 AM To: Braillenote List Subject: Re: [Braillenote] Tech Support Actually, I know of three people in tech support, maybe four. > ----- Original Message ----- >From: Leslie P Peterson <[EMAIL PROTECTED] >To: [email protected] >Date: Tue, 23 Aug 2005 12:04:27 -0500 >Subject: Re: [Braillenote] Tech Support >Vega, >Oh, I did not know there were just one tech support. It could cause >him or her insane. I prefer there are least 2 tech support because >they need to support each other better than just one. >I was the evaluation person for the State of Washington. I checked the >problems of the Tele-Braille devices to and from the repair shop. They >made me insane because there were a few different devices. Hardly >remember for the device. >So it will be very nice for the Humanware hires more tech support. >Leslie- >On Tue, 23 Aug 2005 08:37:33 -0700 "Vega, Gabriel" <[EMAIL PROTECTED] >writes: >> The problem with Humanware is that yes, I believe the product >> function is about a 4 out of 5 stars, but cause they only had one >> tech in the U.S. till yesterday they will be bringing another tech >> on sometime next week. They're customer service and tech support is >> 1 out of five stars. >> It is very disgusting that this company who brags about having the >> popular saling units and saling hundreds of thousands if not millions >> of inventory only had "one" (1) tech for phone support in the U.S. >> Gabe Vega >> Technical Support Specialist >> Information Services Unit >> Arizona Industries for the Blind >> CellPhone:(602) 488-9862 >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] >> Sent: Tuesday, August 23, 2005 12:09 AM >> To: 'Braillenote List' >> Subject: RE: [Braillenote] Tech Support >> I can call Tech support but he CANNOT call me back. Why? Because I >> use my PC on the same phone line. I am using Dial Up. I can not >> accept to pay the long distance bill while many minutes on the >> HOLDING. Last time I waited on the holding for 48 minutes then >> disconnect. Whoa! >> Can you image... I bought PK last October. I found out no one could >> help me in this metro of Minneapolis and St. Paul until this month, >> August. >> State Services for the Blind Access Techicans are learning how to use >> PK and help me. It was serious business. Many people know PacMate >> around here. I do not know what happen here. >> I surely rate the Humanware services is about 2 of 5 stars, but the >> products rate is 4 of 5 stars. >> They have the old messages of this list server but it has NO search >> engineer. It has F&Q but not much help or not much information. >> So I require it make MUCH information and will save techicans hours. >> That is why I say this list server is little better than the services >> and web information. >> Leslie-- >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> NOTICE: This e-mail (and any attachments) may contain PRIVILEGED OR >> CONFIDENTIAL information and is intended only for the use of the >> specific individual(s) to whom it is addressed. It may contain >> information that is privileged and confidential under state and >> federal law. This information may be used or disclosed only in >> accordance with law, and you may be subject to penalties under law >> for improper use or further disclosure of the information in this >> e-mail and its attachments. If you have received this e-mail in >> error, please immediately notify the person named above by reply >> e-mail, and then delete the original e-mail. Thank you. >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >Mr. Leslie Peterson >email: [EMAIL PROTECTED] >www.deafblindinfo.org >list: [EMAIL PROTECTED] >http://www.deafvision.net/mdba >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
