Hi Jonathan this is Malaina and I sent the original message. I use a qt m
power with keysoft version 7.0. After my unit froze and I reset it
everything but the files it came with were gone. It was like I had gotten
the unit for the first time. All of my files were gone and the battery
level is fine I just pressed the reset button and that was the result. I
reset it because it froze. I Have reset it before and nothing like this
happen before. I saved everything to the flash drive. The flash drive is
accessible. Thanks to any help you may give.
Malaina
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Friday, February 24, 2006 9:44 AM
Subject: RE: [Braillenote] Lost all my files after doing a reset
Sarah, this is concerning. What state was your flash disk in after this
happened? Was it completely blank but accessible? We'll need to
investigate this I think.
Jonathan Mosen
BrailleNote Product Marketing Manager
HumanWare
DDI: +1-925-566-9265
http://www.humanware.com
"Sarah Cranston" <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
24/02/2006 08:26 a.m.
Please respond to
Braillenote List <[email protected]>
To
"Braillenote List" <[email protected]>
cc
Subject
RE: [Braillenote] Lost all my files after doing a reset
I'm so sorry this happened to you. I had this happen on Christmas Eve and
had to restore from a three-day-old backup. I just learned about the
incremental backup, (after almost four years of heavy BN use, you would
think I would have known about that), so I back up daily now.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Friday, February 24, 2006 4:44 AM
To: [email protected]
Subject: [Braillenote] Lost all my files after doing a reset
Hi, I just lost all my files except for the ones that came with my braille
note. I went to play a game and I hit enter and it froze. I turned it
off and then turned it back on. Then I did a reset with it turned on
cause that is how I thought one should do it and when it came back on the
keynote voice was there and all my files were gone. I did save them to
the flash drive. Are my files gone for good. I tried reseting again too
after the first one. I just don't know what happened. Is there anyway I
can get them back? I have learned from experience to always go to the
main menu so the information will be saved and I have been doing that and
my files are still gone.
Please help if possible.
Malaina
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