This just happened to my gf's bn mpower the other day. She lost all of her files. Her unit just got sent back to hw for another problem but that was the first time I had seen that happen.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Malaina VanderWal Sent: Friday, February 24, 2006 10:22 AM To: Braillenote List Subject: Re: [Braillenote] Lost all my files after doing a reset Hi Jonathan this is Malaina and I sent the original message. I use a qt m power with keysoft version 7.0. After my unit froze and I reset it everything but the files it came with were gone. It was like I had gotten the unit for the first time. All of my files were gone and the battery level is fine I just pressed the reset button and that was the result. I reset it because it froze. I Have reset it before and nothing like this happen before. I saved everything to the flash drive. The flash drive is accessible. Thanks to any help you may give. Malaina ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, February 24, 2006 9:44 AM Subject: RE: [Braillenote] Lost all my files after doing a reset > Sarah, this is concerning. What state was your flash disk in after > this happened? Was it completely blank but accessible? We'll need to > investigate this I think. > Jonathan Mosen > BrailleNote Product Marketing Manager > HumanWare > > DDI: +1-925-566-9265 > http://www.humanware.com > > > > "Sarah Cranston" <[EMAIL PROTECTED]> > Sent by: [EMAIL PROTECTED] > 24/02/2006 08:26 a.m. > Please respond to > Braillenote List <[email protected]> > > > To > "Braillenote List" <[email protected]> cc > > Subject > RE: [Braillenote] Lost all my files after doing a reset > > > > > > > I'm so sorry this happened to you. I had this happen on Christmas Eve > and had to restore from a three-day-old backup. I just learned about > the incremental backup, (after almost four years of heavy BN use, you > would think I would have known about that), so I back up daily now. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of > [EMAIL PROTECTED] > Sent: Friday, February 24, 2006 4:44 AM > To: [email protected] > Subject: [Braillenote] Lost all my files after doing a reset > > > Hi, I just lost all my files except for the ones that came with my > braille note. I went to play a game and I hit enter and it froze. I > turned it off and then turned it back on. Then I did a reset with it > turned on cause that is how I thought one should do it and when it > came back on the keynote voice was there and all my files were gone. > I did save them to the flash drive. Are my files gone for good. I > tried reseting again too after the first one. I just don't know what > happened. Is there anyway I can get them back? I have learned from > experience to always go to the main menu so the information will be > saved and I have been doing that and my files are still gone. > Please help if possible. > Malaina > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.375 / Virus Database: 268.0.0/268 - Release Date: > 2/23/2006 > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
