Hi sammie, just to add to Dean's reply to you on this, I first became aware of this issue on Friday when malaina and then Sarah posted messages here. Immediately, even when there was one occurrence of this, I raised a red flag with our Development Team and I can assure you we take this kind of thing extremely seriously. No data on any computer is 100% safe. I guess if such a beasty was ever invented, no one would buy anything else. But we do all we can to ensure that data is as safe as possible. I am now aware of four occurrences of this issue among the huge BrailleNote user base. This isn't to try to minimise the issue, because that's four too many. However my point is that the experience is not typical, and while back-ups are always advisable, I think it's reasonable not to expect that you will ever see this.
The issue with cards in the machine has not changed. that is to say, Windows CE has always performed a Scandisk function when the unit is turned on and in rare cases we have seen the card formatted. This is why we have always advised people not to power on with cards in the slot, just to be safe. So yes, we are working on this issue with the Flash Disk, and appreciate people letting us know as much as possible about the kind of condition the unit was in when it occurred. With new hardware, there are often growing pains. I have a rather expensive appliance here and have just had it replaced for a second time. I'm told their return rate is low, but of course when I'm at the end of this, that doesn't give me much comfort personally, so i do understand. But I think we've proven ourselves responsive to these issues in the past and we certainly intend to continue that responsiveness in investigating these issues. I hope this helps with the questions you raised. Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +1-925-566-9265 http://www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
