Mary, This is Joseph. This is nothing to do with Bookshare. HumanWare has indicated that it might be related to memory issue or something.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mary Ellen Earls Sent: Sunday, April 02, 2006 3:02 AM To: Braillenote List Subject: Re: the failing download issue, RE: [Braillenote] Bookshare I think this bookshare thing is on their end. I couldn't download a book I wanted yesterday on the mpower voice note and quite honestly had downloaded several books over the past 3 monthswithout any problem. so I have a feeling it might be a problem with the bookshare web site itself. I wasn't even going to say anything about it because I was going to contact Peter Cially on Monday about my particular problem. Mary Ellen Earls ----- Original Message ----- From: "Vicky Collins" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Saturday, April 01, 2006 10:31 PM Subject: Re: the failing download issue, RE: [Braillenote] Bookshare > Hi Joseph and All, > > Well, I don't have a BookShare account yet, as I haven't gotten around > to doing the paperwork to prove blindness. So, I hadn't done a lot > with the downloading of files. However, in the few times I have > tried, I've most often only gotten one file before getting some sort of error message. > But, > anyway, here is what happened when I tried tonight. > > I first tried with the PK. I went to the Humanware site and found a > file to download, and then checked the information mode info before > continuing. > It > told me program memory used 12,892K, allocated 20,084K. Storage > memory used 1976K, allocated 20,080K. Total ram 40164K. Now, with > this being the PK, I downloaded a real small file, the MP3 > introduction to KeySoft 7; and, after I did this, the only value of > those above that changed was the program memory used, changing to > 12,948K. All the others stayed the same as before, including the > storage memory used and the total ram. > > I then tried to download the conclusion MP3 for KeySoft 7. And, it > did tell me that the download was complete, followed by the words > unknown URL. > Then, > when once again going into the support information mode, the program > memory used was the only thing that had changed, going to 12,944K. > And, yes both those files, the 535K and the 326K respectively, played > just fine on my PK. > > I next got out my mPower and first tried the same two downloads. So, > before I downloaded the introduction file, I was told that the program > memory used was 8,024K, and the amount allocated was 32,064K. I was > further told that the storage memory used was 1,336K, while the amount > allocated was 32,064K. > The total ram was 64,128K. When the download of the introduction file > had completed, once again, the program memory used was the only thing > that had changed, changing to 8,040K. > > Then, once again when downloading the conclusion MP3 file, I got those > same two messages, that the download was complete, and then the > unknown URL. > And, once again, the program memory was the only thing that had > changed, changing to 8,028K. > > Then, after I got that unknown URL message and checked the > information, I couldn't do a thing but go back to another page. So, > this time, I decided to download the Bluetooth MP3. The download did > start, but then I got the failed to download message. And, when > checking the support information, this time, both the program memory > used, as well as the storage memory used had changed, changing to > 8,080K and 1,724K respectively. > > But, this time after checking the support information, I was put back > on the same page where I had just been downloading. So, I decided to > try and download the fractions MP3; but, this time, I got both the > failed to download message, as well as the unknown URL one. And, once > again, both the program memory used and the storage memory used had > changed, changing to 8,128K and 2,112K respectively. > > I didn't try to download anymore files, just exited KeyWeb. Once > again, as with the PK, the introduction and conclusion files played > just fine on my mPower. As for the Bluetooth and fractions files, > only part of each of those files played, with each starting at the > beginning but not finishing. > I got 376K of the Bluetooth file and 384K of the fractions one. I > performed the downloads on both units using my wireless connection, > did a regular reset on each unit before I inserted the wireless card, > and the mPower I have isn't a transplant unit. > ----- Original Message ----- > From: "Joseph Lee" <[EMAIL PROTECTED]> > To: "'Braillenote List'" <[email protected]> > Sent: Saturday, April 01, 2006 2:38 PM > Subject: RE: the failing download issue, RE: [Braillenote] Bookshare > > > Dear list, > > This is Joseph. A proof can be found if you go to the Support > information mode. Go to Options menu and press space with i. Press space with I again. > This will give you the state of RAM. When you monitor this value > overtime, you'll notice that the memory usage has increased. This is > because KeySoft and other programs use RAM for temporary storage. My > statement about RAM shorage is that when IE (KeyWeb) downloads any > file, it'll first save it on the temporary loacaiotn, which happens to > be RAM (actually RAM stands for Random-Access Memory. Read-Only > Memory, or ROM, is a memory where you cannot edit the information that > is in there.). After it is saved, then it will copy it to the desired > loaciton. My hypothesis is this: Because any file that are downloaded > uses RAM (part of KeySoft System Disk) to store temporary copy, and > there happens to be a lot of programs which uses the same memory > space, then it might cause it to truncate. My guess here is that after > you download the first file from ANY site e.g. Bookshare, and if the > memory usage has been signifacantly increased, then this might cause > the second, or third file to be broken (it might fail to download). I > would like to suggest that: for folks who are experiencing this > problem would folow this instructions: > 1. Before downloading the file, go to support information mode and > press space with I to check the memory value. > 2. Download the file as you normally would. > 3. Now, go back to support information mode and press space with I again. > The memory value might have increased. > 4. Download the sccond file. It might display the failure message. > 5. After this happens, go to support information mode for the third time. > Press space with i. The memory value might have increased > signifacantly (make sure you read the value carefully, especially storage value). > > I would like to apologize if my post has become long. I would like to > see this problem be solved in the future. > > > > ___ > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
