Hello Mary Ellen Thank you so much for this valuable and much appreciated feedback.
Our technical support staff try their utmost to help everyone in a timely manner. We don't always get it right admittedly and we tend to hear about it more when we don't get it right than when we do get it right. Therefore, your email is encouraging and also serves to highlight the need to keep standards high and encourages those on the front line so they lift their game even higher still, that being the end result. Regards, Dean Jackson Humanware Christchurch New Zealand. ----- Original Message ----- From: "Mary Ellen Earls" <[EMAIL PROTECTED]> To: "Braillenote List" <[email protected]> Sent: Friday, April 07, 2006 2:40 AM Subject: [Braillenote] Public Praise for tec support: Hello folks! I would like to take this opportunity to publically praise a most cheerful young lady named Sam from Humanware Tech Support whom in about 2 minutes got my Braille Display working in tip top order in Grade 2 Braille again. With all of the whining, crying and complaining which gets generated on lists such as this, I think Humanware Staff, especially those in New Zeland should know that your staff are highly professional and certainly have satisfied me in a most timely manner. I also would like to praise Dave Wilkinson who called me in a timely manner and gave helpful hints which although did not solve the problem immediately, gave me ideas for future referance. So to all the staff of Humanware a huge Thank you. Yours very sincerely, Mary Ellen Earls ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.3.5/301 - Release Date: 4/4/2006 ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
