Robert,
When I placed my order I asked how long they thought it would be and the
person said they were caught up and it would probably be about a week before
they called me. When I spoke to Humanware in California yesterday they said
it could be as much as 2 or three weeks or longer because they were out of
kits and did not know when they would be arriving.
Virgie and Hoshi
----- Original Message -----
From: "robert stigile" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, April 27, 2006 4:59 PM
Subject: Re: [Braillenote] still waiting and waiting
Hello Virgie,
I would say to you, hang in there.
I don't know and won't pretend to know why they are taking so long, but I
would say that when the origional transplant took place, back in October,
they were doing very well on the braille keyboards side but the qt
keyboards were going slower.
I would only imagine, that things have been delayed in New Zealand,
because of all that has happened lately.
It is a very good product, and though I have had some issues Humanware has
worked with me, and they have fixed the problem and the next release from
what I have been told, will be taking care of that, so they really do try
to work with people.
It might seem like it is taking forever, but as I said, hang in there, and
you will get yours soon.
Robert
----- Original Message -----
From: "VIRGIE UNDERWOOD" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Thu, 27 Apr 2006 16:12:45 -0400
Subject: Re: [Braillenote] still waiting and waiting
Hi,
I have ordered a transplant and have been told they do not know
when they
will get the kits in. BrailleNote is a great product but the
California
devision should order enough to serve their customers. I have
been waiting
almost a month and I am seriously considering canceling my order.
I want
the product but feel this is not an appropriate way to treat
their
customers. I wish something could be done to fix this problem.
Virgie and Hoshi
----- Original Message -----
From: "project one" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Thursday, April 27, 2006 6:41 AM
Subject: Re: [Braillenote] still waiting and waiting
No, I have to respectfully disagree with you on this one. You
see,
Humanware has told me that they don't even have the unit there
to ship to
me. If it were already in the mail, I could see what you're
saying.
However, that's not the case, and I don't know when it will be
in the
mail. Thanks anyway for your reply. Isaih
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